Privacy Policy

Overview

We may allow browsing of certain sections of the Platform without registration. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship, and related information provided from time to time.

Information we may collect includes (not limited to):

• Personal data/information provided during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
• Sensitive personal data (with your consent) such as bank account details or payment instrument information, or biometric information (e.g., facial features or physiological information) to enable opted features, in accordance with applicable law(s).
• Behavioural and preference data regarding your use of the Platform; this may be compiled and analysed on an aggregated basis.
• Information related to your transactions on the Platform and on third-party business partner platforms.

You always have the option to not provide specific information by choosing not to use a particular service or feature on the Platform.

When a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for third-party privacy practices or policy content; please read their policies before disclosing information.

Fraud Alert: If you receive an email or call from a person/association claiming to be VINOD KUMAR TIWARI seeking personal data like debit/credit card PIN, net-banking or mobile banking password, do not provide such information. If you have already revealed such information, report it immediately to the appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. Where we use your personal data to market to you, you will have the ability to opt out.

We also use personal data to:

• Assist sellers and business partners in handling and fulfilling orders.
• Enhance customer experience and customise your experience.
• Resolve disputes and troubleshoot problems.
• Inform you about online/offline offers, products, services, and updates.
• Detect, prevent, and protect against error, fraud, and other criminal activity.
• Enforce our terms and conditions.
• Conduct marketing research, analysis, and surveys.
• Any other purpose described to you at the time of collection.

You understand that access to certain products/services may be affected if permission is not provided.

Sharing

We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.

We may disclose personal data to third parties such as sellers, business partners, and third-party service providers (including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment options you choose). These disclosures may be required to provide access to our services/products, comply with legal obligations, enforce our user agreement, facilitate marketing/advertising activities, and prevent, detect, mitigate, and investigate fraudulent or illegal activities.

We may disclose personal and sensitive personal data to government or authorised law enforcement agencies if required by law or in good faith where such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.

We may disclose personal data to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. When your information is in our possession, or whenever you access your account information, we adhere to our security guidelines and offer the use of a secure server.

However, the transmission of information over the internet is not completely secure and is beyond our complete control. By using the Platform, you accept the security implications of data transmission over the internet, which cannot always be guaranteed as completely secure. There are inherent risks regarding use of the Platform. Users are responsible for protecting login and password records for their accounts.

Data Deletion and Retention

You may delete your account via your profile/settings on the Platform. This action results in loss of all information related to your account. You may also write to us at the contact information provided below to assist with such requests.

We may refuse or delay deletion in the event of pending grievances, claims, shipments, or other services. Once deleted, you will lose access to the account.

We retain personal data for no longer than required for the purpose for which it was collected or as required by applicable law. We may retain data to prevent fraud, future abuse, or for other legitimate purposes. We may continue to retain data in anonymised form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

If you disclose personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

While providing your personal data over the Platform or any partner platforms or establishments, you consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) contacting you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

You may withdraw consent previously provided by writing to the Grievance Officer at the contact information provided below, with the subject line “Withdrawal of consent for processing personal data”. We may verify such requests before acting. Withdrawal of consent is not retrospective and is subject to the Terms of Use, this Privacy Policy, and applicable laws. If you withdraw consent, we may restrict or deny services for which such information is necessary.

Changes to this Privacy Policy

Please check this Privacy Policy periodically for changes. We may update it to reflect changes to our information practices and may alert/notify you about significant changes as required under applicable laws.